Do I get a real person when I call? +
Yes, calls are answered 24/7. Press 1 for routine scheduling with our scheduling team, press 2 if you're a maintenance member requesting priority service, press 3 for an urgent no-heat or no-cooling problem (this rings our on-call technician directly), or press 4 for office questions.
What's the difference between calling and texting? +
Calling connects you with our scheduling team for routine booking, or routes an urgent no-heat or no-cooling problem straight to our on-call technician. Texting (952) 847-3387 reaches a technician directly, but it's meant for equipment questions, error codes, photos, and troubleshooting advice. Texting isn't monitored continuously, so call and press 3 if you need an urgent appointment.
Is booking online the fastest way to get an appointment? +
Not necessarily. Online booking is a good fit for routine, non-urgent service like a tune-up, and it lets you choose your own time. For an urgent no-heat or no-cooling problem, call and press 3. Our on-call technician reviews urgent requests directly and can sometimes fit you in earlier than the calendar shows. Our scheduling team can't add those earlier appointments on their own.
Can I pick my own appointment time? +
Yes, for routine and non-urgent service. Booking online shows real available appointment times you choose yourself, with an instant email confirmation and updates as your appointment gets closer.
What does it cost if my problem is urgent? +
A $95 diagnostic fee applies to weekday daytime visits, including urgent problems our technician can fit into that day's schedule. We're open 24/7, and visits after 5 PM on weekdays, or any time on weekends and holidays, are billed as a $250 evening, weekend, and holiday service call.
How fast will I hear back if I email or send a message? +
Within one business day. If your problem is urgent, call (952) 847-3387 and press 3 instead. Email and the contact form are meant for non-urgent questions.