At around 9:30 p.m. on a Friday, we responded to an emergency AC call in Minnetonka involving a system over 20 years old. Before calling us, the homeowner had tried to repair a disconnected wire themselves and received an electrical shock, serious enough that they went to the hospital to get checked out. They were okay. Once on site, we safely repaired the disconnected wire, cleaned the older air conditioner, and got the system cooling again. The emergency service call ran $250. If a wire has come loose or a connection looks damaged, that is exactly the kind of thing to call us for rather than open the panel yourself.