Burner Ports
Carbon buildup and debris block individual ports and produce uneven flames. We clear each port and verify the burn pattern before we leave.

A full gas fireplace cleaning and inspection is $295, no matter what brand or model you have.
That covers the burner ports, logs or glass media, firebox interior, ignition system, and venting check described below. If something beyond a standard cleaning turns up, like a failed part, we'll quote it before doing any further work. For fireplaces that aren't lighting or staying lit, see gas fireplace repair for diagnostic and repair pricing.
A Mayer homeowner called about a Heat & Glo propane fireplace whose main burner wouldn't turn on, expecting a repair. The pilot assembly was heavily caked with carbon and wasn't generating enough heat to trigger the thermopile that holds the gas valve open to the main burner. We cleaned the pilot assembly as part of a standard $295 cleaning and inspection, tested the unit from a cold start, and the main burner fired normally. No parts needed replacing. It's a good example of why we check before quoting a repair: sometimes the fix really is just a cleaning.
Full Time tech with a see-through gas fireplace burning cleanly after a maintenance visit, slate tile surround
The glass panel and the firebox interior, yes. The burner assembly and gas components, no. Cleaning around a gas valve without knowing what you're looking at is how people introduce debris into orifices or disturb fittings that were holding a slow leak in place. Spider webs in the pilot orifice are one of the most common service call causes we see, and most homeowners wouldn't recognize one inside a burner assembly if they tried. Wipe the glass from outside, vacuum loose debris from the firebox floor, and call a tech for anything involving the burner, ignition, or gas connections. It's genuinely not worth the risk.
Gas components degrade whether the unit runs or not. Pilot assemblies corrode. Valve seats stiffen. Flexible gas connectors crack. None of that shows up on the outside, which is why a fireplace can look fine right up until it won't light. We also see a lot of fireplaces that haven't been serviced in four or five years, usually because the previous owner never mentioned it. If you don't know when yours was last cleaned, that's reason enough to schedule one. For full seasonal heating system maintenance, our HVAC tune-up service covers your furnace and air handler at the same time.
Full Time Heating & Cooling is fully insured, and our techs are not paid to recommend parts or services you don't need. If your fireplace needs a thermocouple, we'll tell you the part, the cost, and why. If it just needed cleaning and the ignition issue is gone, we say that too. Owner Jason stops by on every installation job, and that same accountability carries over to service work. We don't upsell. If the cleaning is all your fireplace needs, the cleaning is all you'll pay for. For homeowners dealing with heating issues beyond the fireplace, we cover furnace repair and installation and emergency heating service throughout the Twin Cities Metro. Call (952) 847-3387 or book online.
Cleaning and maintenance · St. Bonifacius
From initial call to completed service visit these guys rocked. The two Jasons who showed up were super friendly, professional, flexible, efficient, informative, and helpful. My gas fireplace is now in tip top shape and looking fabulous after cleaning and maintenance that had fallen to the wayside far too long.
Gas fireplace cleaning · Mayer
Jason and Levi cleaned our gas fireplace. They did an excellent job and cleaned up after finishing. Very friendly guys.
Cleaning and inspection · Chanhassen
Very informative and did such a great job on my gas fire place. Looks brand new!
Gas fireplace cleaning and inspection from a fully insured HVAC tech. Call or text anytime.
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Our promise
No unnecessary replacements.We fix what's actually wrong and explain your options.
Updated October 2026